New Research on the Social Media Engagement of Georgia’s Top Companies

Wunderkind Public Relations announced today findings of a research project into the social media engagement of Georgia’s top companies. The 2009 Social Media Engagement scorecard takes a look at the top 25 public and top 25 private companies in the state and basis their engagement level on the use of five tools: LinkedIn, Facebook, Twitter, Blog, and YouTube. The research gave these 50 companies a D grade meaning, on average, each company used 2 of the services. Only 4 scored a perfect score.

Social media is still new to the corporate world, especially those in B2B circles. While the score was low, it does show companies are engaging and testing the waters to determine how this medium will provide the greatest return on investment. Some which scored low may never reach a perfect score because services like Facebook don’t reach the audience they need. Either way, there is a lot of room for growth and as more companies test the waters each will figure out how social media can impact them and the best way to create an online dialog with customers and prospects.

Here are some of the stats from the scorecard:

• LinkedIn is far and away the most popular social networking service; 96% of all companies have a LinkedIn page, followed by Facebook (42%) and Twitter (38%)
• Only 9 companies received a SME score of 4 or better
• CEOs lack engagement with an average SME score of .26
• 12 companies have a dedicated YouTube channel while only 7 have a blog
• Only 1 CEO contributes to the company blog
• Private B2C companies led the pack scoring a 3.2 on the SME scale while private B2B companies trailed with a mere 1.6
• 33 of the 50 companies on the list are B2B
• 1 company is completely disengaged

Disclosure: I am employed at Wunderkind Public Relations and participated in the research.

To Click or Not to Click – Are Headlines All the News That’s Fit for Print?

I am an avid iGoogle user and like the ability to browse headlines and get a quick grasp of the top stories from around the world. I see this as akin to walking around the corner to the newsstand and reviewing the cover stories and newspaper headlines to determine what to buy. The beauty of the web is most of the content is free and I can click through to as many stories as I have time to read.

A recent report from research firm Outsell says that 44% of Google News visitors never click on a headline to read further. Typically, people have Google News or iGoogle (substitute your site as needed) customized to the topics they are most interested in. If people are not clicking through on stories relevant to their interest, does that mean headlines aren’t interesting enough for today’s digital society or they do not have the time to read more? Either way, reading headlines does not equate to reading the articles. Hopefully this does not lead to headlines that are more sensational just to get people to click through.

Another development this week comes from the New York Times Company. Not too long ago, my boss Steve McAbee wrote about the a Forrester report, Publishers Need Multichannel Subscription Models, which concluded a majority of people view the web as a free service and are unwilling to pay for online content. Well, it appears NYTimes.com will give it a go in 2011 with a metered approach. It will be quite interesting to see how successful this is and if more news organizations implement a similar model.

Is The Media Pitch Changing?

What does the media consider a solid pitch? This is one of those questions that I am often asked. The answer…well, there really isn’t one single answer. No silver bullet that guarantees success and definitely no template that can be mass produced and then BCC’d to the world. Reporters, editors and bloggers are individuals that have their own unique perspective on the world and the subjects they cover. Research, understanding and patience are what you need (unless you are pitching a new technology that will end our dependence on oil).

I bring this up because 1) I was recently asked this by a client and 2) I just read Tom Foremski’s Silicon Valley Watcher article, “The Killer Pitch? – When PR Agencies Can Do This – Look Out!”. In this article, he discusses how some reporters are now judged not by the quality of their work but by the amount of traffic an article can drive to the site. To meet this need, the PR pitch is evolving to clearly state the PR practitioner/story will help generate site traffic.

As Tom points out, just a little boost in traffic can increase a story’s ranking where a news aggregator will pick it up and, well, the rest is history. The issue now is, was the story really worth it or did we create buzz for the sake of creating buzz? That is a philosophical question I just don’t have the space to answer here (though would be a good follow-on post).

Is this the way of the future? There are still publications/sites that seek quality journalism and a quality pitch that understands the reporter’s needs. What I think will be interesting is when a publication or reporter outright says you need to help me drive traffic if you want me to cover your client. Now that would be a scary admission I hope not to hear.